Return & Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once an order has been dispatched, it cannot be cancelled through the website.
3. If you wish to cancel your order, please contact our customer support as soon as possible before dispatch.

Return & Refund Policy

At our store, we are committed to delivering fresh, high-quality products. Due to the perishable nature of our products, the following policy applies:

1. Rice and other perishable food products are not eligible for return, exchange, or refund once delivered.
2. Returns or exchanges will only be considered if:

• You receive an incorrect product.
• The product is damaged during transit.
• The package is tampered with or defective upon delivery.

1. Any issue with the order must be reported within 24 hours of delivery along with clear photographs and an unboxing video for verification.
2. Claims made after the specified reporting period may not be eligible for review.
3. If a return or replacement is approved, it will be processed after inspection and verification by our team.
4. Refunds, where applicable, will be processed to the original payment method within the applicable processing period.

Important Notes

• Products must remain in their original packaging until the issue is verified.
• Claims without sufficient evidence may not be approved.
• Orders placed with an incorrect shipping address or unsuccessful delivery attempts are not eligible for refunds.
• The company reserves the right to refuse any return or refund request that does not meet the above conditions.
• This policy is subject to change without prior notice.